Goo11's Terms and Conditions —
Know Before You Join

Goo11 (goo11.pro) is a Bangladesh-based online gaming platform offering a wide range of services including slots, Live Casino, Sports Betting, fish games, and bingo. These Terms and Conditions ("Terms") form a legally binding agreement between goo11 and its members.

These Terms are governed by international gaming laws and applicable regulations. goo11 reserves the right to modify, amend, or update these Terms at any time. Notice of any changes will be posted on the website, and continued use of the platform following such changes constitutes acceptance of the updated Terms.

In these Terms, "we", "us", or "goo11" refers to the goo11.pro platform and its operating team. "You", "member", or "user" refers to any registered or unregistered individual accessing or using our platform.

• These Terms apply in both Bengali and English; in the event of a dispute, the Bengali version shall take precedence.
• Goo11's services are for personal entertainment only — use for commercial purposes is strictly prohibited.
• These Terms were last updated in January 2026.

To register an account with goo11, you must meet the eligibility criteria below. We reserve the right to verify this at any time, and any account found to contain false information will be terminated.

• Age Restriction: You must be at least 18 years old to register. A national ID or passport may be requested for age verification.
• One account: Only one account is permitted per person, household, or device. Creating multiple accounts is strictly prohibited.
• Accurate Information: You must provide your real name, address, phone number, and date of birth during registration.
• Account security: Keeping your login credentials confidential is entirely your responsibility. goo11 is not liable for any unauthorized use of your account by another person.
• KYC Verification: Identity verification (Know Your Customer) is mandatory before making a withdrawal.

Deposits to goo11 must be made from a mobile banking account registered in your own name. Deposits from third-party accounts are not accepted and any such transactions will be returned.

Goo11 currently accepts the following payment methods: bKash, Nagad, Rocket. More payment methods may be added in the future.

• Minimum deposit: BDT 50 (fifty taka).
• The maximum single deposit limit is determined by the applicable payment method.
• There are no service charges for deposits — however, your mobile banking provider may apply their own fees.
• Deposits are usually credited instantly. If there is a delay, please contact our support team.
• Goo11 reserves the right to temporarily hold any suspicious or unusual payments.

Withdrawing funds from goo11 is simple and fast. Withdrawal requests are typically processed within 5–15 minutes, though your first withdrawal may be delayed if KYC verification has not been completed.

• Minimum Withdrawal: BDT 200 (Two Hundred Taka).
• Daily Limit: A daily withdrawal limit applies to standard members; higher limits are available for VIP members.
• On the same account: Withdrawals will be sent to the same mobile banking account used to make the deposit.
• Active Bonus: A withdrawal may be placed on hold if the wagering requirements for an active bonus have not been met.
• Verification Process: Large withdrawal requests may be subject to additional verification for security purposes.

Goo11 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and wagering requirements, which you should read carefully before claiming.

• Welcome Bonus: New members receive a 100% bonus on their first deposit. A specified wagering requirement must be met to claim this bonus.
• Wagering requirements: Bonus amounts generally require wagering between 10x and 30x. Specific conditions are stated in each offer.
• Bonus Validity: Each bonus has a specific validity period. Any unused bonus will be forfeited once it expires.
• One bonus, one use: Each promotion may be used by a member once only.
• Bonus Abuse: If bonus abuse or manipulation is detected, the bonus and any associated winnings will be forfeited.
• Free Spins: Wagering requirements also apply to winnings from free spins.

Every game on goo11 is powered by internationally certified software and uses certified RNG (Random Number Generator) technology. All game outcomes are completely random and cannot be manipulated in any way.

• If a technical error causes the outcome of a game to be uncertain, that round will be considered void.
• Bets may be voided in the event of a disconnection; goo11 is not liable in such cases.
• In Live Casino games, the dealer's decision is final.
• If a match is cancelled in Sports Betting, your stake will be refunded.
• Goo11 reserves the right to suspend or permanently remove any game at any time.

To protect goo11 and ensure a fair gaming experience for all members, the following activities are strictly prohibited:

• Multiple accounts: Creating multiple accounts under the same person's name.
• Bots & Automation: Playing games using automated software, bots, or scripts.
• Collusion: Colluding with other members to engage in fraudulent gameplay.
• Money Laundering: Using the platform for money laundering purposes.
• Hacking: Attempting to bypass or compromise the platform's security systems.
• Underage accounts: Creating accounts for or providing gaming access to individuals under 18 years of age.

Goo11 believes gaming should be an enjoyable form of entertainment — never a source of stress or addiction. That's why we offer a range of features designed to support our members' wellbeing and peace of mind.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Gaming break: You may temporarily suspend your account for any duration between 24 hours and 6 months.
• Self-Exclusion: If you wish to permanently stop gaming, you have the option to close your account.
• Reality Check: You will be reminded periodically of how long you have been playing.

If you or someone you know may be struggling with a gaming addiction, please reach out to our support team. For more information, visit: Responsible Gaming।

Goo11 treats the protection of your personal information as its highest priority. We keep your data secure using SSL encryption and the latest security technologies.

• Your personal information is never sold to third parties.
• Information may be disclosed to government authorities where required by law.
• Anonymous usage data may be analyzed to improve our services.

For more details on our privacy practices, please refer to our Privacy Policy Read.

Goo11 always strives to provide reliable service, but is not liable for the following:

• If a game is interrupted due to loss of internet connection or a technical error.
• Delays may occur due to third-party payment gateway processing.
• For any loss resulting from sharing your account credentials with another person.
• For any financial loss resulting from your own decisions.

Goo11's maximum liability shall under no circumstances exceed the value of the transaction in question.

Goo11 reserves the right to update these Terms and Conditions at any time. For significant changes, notice will be provided on the website and, where applicable, by email.

• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• Goo11 reserves the right to suspend or terminate any member's account at any time without prior notice, particularly in cases of rule violations.
• You may request to close your account at any time. Please withdraw any remaining balance before the request is processed.
• If an account is closed, any active bonuses will be forfeited.

If you have any questions or complaints regarding these Terms and Conditions, our support team is always ready to help.

• Email: [email protected]
• Live Chat: Via the chat button at the bottom right of the website.
• Response Time: Responses are typically provided within 24 hours.

When submitting a complaint, providing as much detail as possible — screenshots, dates, and transaction IDs — will help us resolve your issue more quickly.